Once you submit the form with your project details, we will review the information provided and send you a detailed cost estimate and time frame within 24 hours. Our pricing is determined based on the complexity and scope of your project. Please ensure all information provided is accurate and detailed to avoid delays.

We process payments through Payoneer, a third-party payment platform. After you receive our detailed cost estimate, you are required to make a full or partial payment based on the agreed terms before we proceed with any work on your project.

You will receive a Notion link after the payment, which gives you access to the project workspace where you can provide additional details, track progress, and request revisions. We allow up to 3 rounds of revisions based on the package you selected. Each revision request must be submitted through Notion within the stipulated timeframe.

The estimated delivery time for your project will be outlined in the cost estimate. Delays may occur if we are awaiting information or revisions from you. If we do not hear from you within 3 days after a request for feedback, we reserve the right to pause the project or proceed as per the latest approved version.

Refunds are available only under the following conditions:

We retain the intellectual property rights for any unused or unapproved concepts and drafts. Upon final approval and full payment, the client receives the rights to use the final deliverable. Note that Freepik and Adobe Stock elements have been used in the design of this website, but they are not included in client projects.

All materials provided by the client for use in the project must comply with copyright laws. The client assumes responsibility for ensuring that the content they provide does not infringe on third-party rights.

For certain projects (especially in educational and marketing videos), AI-generated voiceovers will be used as specified during the initial discussions. These voiceovers can be customized to meet the client’s specifications (male/female voice, language, tone, etc.).

Clients are responsible for providing timely feedback, accurate information, and any necessary materials to ensure the smooth completion of the project. Delays in response may result in project timeline extensions.

We reserve the right to modify these Terms and Conditions at any time. Any changes will be updated on this page, and continued use of our services will signify your acceptance of these changes.

For any questions or concerns about these Terms and Conditions, please contact us at:

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We believe in strong communication and transparency throughout the project. You’ll be able to see progress at each stage, request changes, and give your input, ensuring that the final result is what you envision.
Our commitment is to engage with you at every step to make sure you are fully satisfied with the video content we create. Should there be any issues, we will work to resolve them through revisions, so both parties remain satisfied.

Our content should not be considered medical advice. Always consult a healthcare professional for specific health-related inquiries.

We make no warranties regarding the accuracy of the information provided on our website.

While some assets are sourced from external libraries, they are carefully customized in terms of color, composition, and animation to create a cohesive and unique visual style that aligns with Medical Animation Lab's branding.

The Medical Animation Lab website design incorporates these licensed elements, but the base assets remain under the original copyright of Freepik and Adobe Stock. Our website visitors may not extract, reuse, or redistribute any elements from the website for personal or commercial use without permission from the original creators or licensing platforms.

We provide alternative text (alt-text) for all non-text content such as images, illustrations, and video thumbnails, ensuring screen reader users can understand the context and meaning of visual elements.

Our website can be fully navigated using only a keyboard, without requiring a mouse. Users can move between sections and links with the tab key and interact with buttons and form fields using standard keyboard commands.

We use high-contrast color schemes and legible fonts throughout the website to ensure that content is readable for users with visual impairments, including those with color blindness or low vision.

Our pages are structured with clear headings and semantic HTML to assist screen readers in navigating the content efficiently.

The time frame varies depending on the type of video. For educational videos, it typically takes between 2-4 weeks (2-3 minutes). Marketing videos usually take 2-3 weeks (30-90 seconds). Website videos are faster, often taking only 1 week to complete (5 videos). We always provide a detailed time estimate before starting.

You can provide your own script, but if you don’t have one, don’t worry! After gathering detailed information about your project in the Notion platform, we can create a customized script for you that fits your goals and messaging.

- Educational videos focus on explaining complex medical concepts or procedures and are often longer focusing more on idea delivering.
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- Marketing videos are designed to grab attention quickly and drive conversions, usually shorter and more creative.
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‍- Website videos are short, visually appealing animations that enhance your website's user experience and brand identity. They don’t include voiceovers and are ideal for website banners or product highlights.

You can Yes!
Throughout the entire process, you’ll have the chance to provide feedback at each stage. After final delivery, we allow a round of minor revisions to ensure your complete satisfaction. provide your own script, but if you don’t have one, don’t worry! After gathering detailed information about your project in the Notion platform, we can create a customized script for you that fits your goals and messaging.

For educational and marketing videos, we provide MP4 format for high-quality playback across platforms.

For website videos, you will receive the video in MP4 for media use, as well as in formats such as GIF and JSON to ensure smooth integration into your website and emails.

Absolutely! After we gather detailed information through Notion, we dive into crafting a script tailored to your needs and audience. Our goal is to ensure the content aligns perfectly with your project's objectives.

We send you notifications via email whenever a new stage is completed. You can also stay in touch via WhatsApp for quick communication. However, we recommend using Notion, as it’s optimized for project management, making it easy to track every step and provide feedback.

After filling out the initial form, we’ll send you a detailed cost breakdown and time frame. Once payment is processed, you’ll receive a Notion link where we collaborate on the project from start to finish.